Stakeholder needs vs requirements: the CAPM distinction

Try 3 questions on this

Pick an answer to see why each option is right or wrong.

1. A business analyst is recording what people require from a government service to get the right outcome, written broadly and expected to stay stable through the alpha, beta and live phases. Which artifact will be used to record this?

   Right. In the game that’s Renown for your Business Analysis Frameworks building.

   Not that one: A is right. In the game your Business Analysis Frameworks building would lose a little Renown, and this question would come back later.

   The answerA.User needsGOV.UK says user needs are the needs a user has of a service that it must satisfy for the user to get the right outcome, and that they tend to be high-level, broad in scope and stable over time.Your answerB.Acceptance criteriaAcceptance criteria are a short checklist attached to a user story to confirm it meets a need; they do not record the broad need itself.Your answerC.Sprint backlogA sprint backlog holds the stories a team has agreed to work on in one sprint, so it changes every sprint rather than staying stable.Your answerD.User storiesUser stories are written from user needs, in a more constrained format with acceptance criteria, complexity and dependencies; they are not the broad, stable statement.

   Show the full explanation and doc quotes

   User stories are written later from them in a more constrained format and describe specific features and content.

   Written from www.gov.uk/service-manual/user-research/start-by-learning-user-needs

2. A business analyst is checking draft user needs for a new government service before sharing them with stakeholders. Which two of the following should each user need do? (Choose two)

   Right. In the game that’s Renown for your Business Analysis Frameworks building.

   Not that one: D,E is right. In the game your Business Analysis Frameworks building would lose a little Renown, and this question would come back later.

   Your answerA.Name the screen to buildNaming a screen is a solution. GOV.UK says a good user need focuses on the user's problem rather than possible solutions.Your answerB.Include acceptance criteriaAcceptance criteria are added to user stories, which are written in a more constrained format than user needs.Your answerC.Use the team's technical termsGOV.UK asks for user needs written from a personal perspective, in words users would recognise and use themselves.Your answerD.Rest on research evidenceYour answerE.Describe the problem, not a solution

   Written from www.gov.uk/service-manual/user-research/start-by-learning-user-needs

3. On a predictive engineering project, a business analyst transforms the integrated set of stakeholder needs into statements giving the developers' internal, white-box view of what the solution must do. Which artifact will be developed?

   Right. In the game that’s Renown for your Business Analysis Frameworks building.

   Not that one: B is right. In the game your Business Analysis Frameworks building would lose a little Renown, and this question would come back later.

   Your answerA.Life cycle conceptsLife cycle concepts feed the integrated set of needs. They are not the white-box statements that come out of the transformation.The answerB.System requirementsSEBoK says needs give the stakeholders' external, black-box view of what the system must do, while requirements give the technical, developer view from an internal, white-box perspective.Your answerC.Stakeholder registerThe stakeholder register lists stakeholders and how they are involved; it holds no statements of what the solution must do.Your answerD.Concept of operationsThe concept of operations tells the story of how the system will be operated. The developers' white-box view is expressed in requirements.

   Show the full explanation and doc quotes

   System Requirements Definition transforms the integrated set of needs into these requirements.

   Written from sebokwiki.org/wiki/System_Requirements_Definition