Certopolis

CompTIA A+ Core 1

PC won't POST: beep codes, minimal config and CMOS for A+

Work from the outside in: outlet, cables and PSU switch, then internal LEDs, where no LEDs with good cables points to the power supply. If it powers on but does not POST, read the POST or beep codes and strip to the CPU and one RAM stick, swapping that stick before blaming the motherboard. Clear CMOS when bad firmware settings leave the screen blank.

No power at all

Intel's no-power steps: test the outlet with a device you know works, check the surge protector or power strip, confirm the PSU switch is on (I is on, O is off), and try a different power cable.

Then open the case and reseat the power connections. Reconnect only the 24-pin and CPU power cables to the motherboard. LEDs on internal components show the system is getting power.

If there are still no LEDs, the PSU may be faulty. Test with a known-good power supply.

If the board powers on from its onboard button or by shorting the PWR_SW header pins, the case power button or its wiring is the problem.

Powers on but no POST

POST codes appear on a motherboard display or a POST test card in a PCIe slot. Beep codes are heard only if a buzzer speaker is connected to the motherboard's onboard header. Intel's example: three beeps might mean no video card was detected.

Minimal configuration: remove the GPU, storage including M.2 drives, and peripherals, leaving the CPU and one RAM stick in the first slot. Add parts back one at a time. Intel says to swap the RAM stick at least once, because the stick in use may be the fault.

If it still fails after that, the motherboard, PSU or CPU may be faulty. Swapping in spare parts is the easiest test.

Memory beep codes

On Intel desktop boards, three one-second beeps mean a memory issue. Intel's steps, in order: seat the modules properly and lock the latches; make sure the memory is supported by the board by checking its speed and size; then test the modules one at a time, or try known-working modules.

If the beeps started after adding a module and reseating did not help, check that the new module is supported before testing modules one by one.

Clearing CMOS

Intel describes CMOS as a small amount of memory on the motherboard that stores the BIOS settings. Clearing it resets them to factory defaults and may help with no-boot or no-display problems.

Two methods: move the CMOS jumper (usually three pins near the battery) from 1-2 to 2-3 for one to five minutes, or unplug the system, remove the motherboard battery, wait one to five minutes and reconnect it. Jumper position and wait time depend on the motherboard.

Where the exam catches people

  • Believing a no-POST system with only CPU and one RAM stick needs a new motherboard: swap the RAM stick first.
  • Believing silence means there are no beep codes: you need a buzzer speaker on the motherboard header to hear them.
  • Believing memory beeps after an upgrade always mean a dead module: after reseating, check the board supports the module's speed and size.
  • Believing a blank screen after firmware changes needs new hardware: clearing CMOS restores the default settings.

Written from CompTIA's documentation

Try 3 questions on this

Pick an answer to see why each option is right or wrong.

  1. A newly built desktop powers on and its fans spin, but it does not POST. The technician removes the GPU and storage, leaving only the CPU and one memory stick in the first slot, and it still fails. Which of the following should the technician do next?

    Right. In the game that’s Renown for your Hardware and Network Troubleshooting building.

    Not that one: B is right. In the game your Hardware and Network Troubleshooting building would lose a little Renown, and this question would come back later.

    Show the full explanation and doc quotes

    It also says to swap the RAM module at least once, because the stick in use could be the culprit. Swapping that stick is the next check before replacing the motherboard.

    Written from www.intel.com/content/www/us/en/gaming/resources/why-wont-my-computer-turn-on.html

  2. After a user installs an additional memory module, a desktop computer repeatedly sounds its documented memory-error beep code at power-on. The technician reseats every module and locks the latches, but the beeps continue. Which of the following should the technician check next?

    Right. In the game that’s Renown for your Hardware and Network Troubleshooting building.

    Not that one: C is right. In the game your Hardware and Network Troubleshooting building would lose a little Renown, and this question would come back later.

    Show the full explanation and doc quotes

    Seating is done and a module was just added, so compatibility is the next check.

    Written from www.intel.com/content/www/us/en/support/articles/000005765/boards-and-kits/desktop-boards.html

  3. After a user changed several firmware settings, a desktop now powers on with its fans spinning but shows only a blank screen, so the setup utility cannot be opened. Which of the following components should the technician remove for a few minutes to restore the default settings?

    Right. In the game that’s Renown for your Hardware and Network Troubleshooting building.

    Not that one: C is right. In the game your Hardware and Network Troubleshooting building would lose a little Renown, and this question would come back later.

    Show the full explanation and doc quotes

    One documented way is to remove the motherboard battery and wait before reconnecting it.

    Written from www.intel.com/content/www/us/en/support/articles/000025368/processors.html