Certopolis

AWS Certified Cloud Practitioner

AWS Support plans compared for Cloud Practitioner

Every AWS customer gets Basic Support, which covers account and billing questions, service quota increases and service health checks, but not technical support cases. Business Support+ adds 24/7 access to Cloud Support Engineers and the full set of Trusted Advisor checks. Enterprise Support adds a designated Technical Account Manager, and Unified Operations adds designated Domain Specialist Engineers and 24/7 workload monitoring.

Basic Support: what every customer gets

Basic Support is included for all AWS customers at no extra charge. It gives 24/7 access to one-on-one responses to account and billing questions, support forums such as AWS re:Post, service health checks, and documentation, technical papers and best practice guides. You can also request service quota increases.

Basic Support does not include technical support cases with AWS engineers. To open a technical case, the account needs one of the paid plans. Basic Support also includes only the core AWS Trusted Advisor checks.

What each paid plan adds

Business Support+ is the minimum plan AWS recommends for production workloads. It adds 24/7 phone, web and chat access to Cloud Support Engineers, AI-assisted responses, human engagement in under 30 minutes for business-critical system down cases, the full set of Trusted Advisor checks, the AWS Support API, and help with popular third-party software running on AWS.

Enterprise Support includes everything in Business Support+ and adds a designated Technical Account Manager (TAM), a response of up to 15 minutes for critical cases, strategic business reviews with AWS experts, access to AWS Security Incident Response, and AWS Countdown event management.

Unified Operations is for mission-critical workloads. It adds a designated TAM and Domain Specialist Engineer (DSE) for your specific applications, 24/7 security and performance monitoring of your workloads, a five-minute response for critical incidents, and critical workload reviews with personalized runbooks.

AWS has announced that the older Developer, Business and Enterprise On-Ramp plans will be discontinued on January 1, 2027, outside the AWS GovCloud (US) Region.

How support fees are charged

All AWS Support plans are billed monthly with no long-term contract. Subscriptions have a minimum commitment of 30 days, or 90 days for Unified Operations.

The monthly fee is the greater of a set minimum monthly fee or a percentage of your monthly AWS charges. The percentage falls as spending rises.

Business Support+ is calculated separately for each AWS account. Enterprise Support and Unified Operations are calculated on the combined charges of all the accounts subscribed to the plan.

Where the exam catches people

  • Believing Basic Support lets you open technical support cases: it covers account and billing questions and quota increases, and technical cases need a paid plan.
  • Believing Business Support+ includes a designated Technical Account Manager: the first plan with a designated TAM is Enterprise Support.
  • Believing support plans need a one-year or three-year contract: all plans are billed monthly with no long-term contract.
  • Believing a support fee is a flat amount: it is the greater of a minimum fee or a percentage of your monthly AWS charges.
  • Believing Enterprise Support includes Domain Specialist Engineers and 24/7 workload monitoring: those come with Unified Operations.

Written from Amazon Web Services's documentation

Try 3 questions on this

Pick an answer to see why each option is right or wrong.

  1. Which of the following does every AWS customer get without a paid AWS Support plan? (Select TWO.)

    Right. In the game that’s Renown for your Billing, Pricing, and Support building.

    Not that one: B,D is right. In the game your Billing, Pricing, and Support building would lose a little Renown, and this question would come back later.

    Written from docs.aws.amazon.com/awssupport/latest/user/aws-support-plans.html

  2. Which of the following describe how AWS Business Support+ fees are charged? (Select TWO.)

    Right. In the game that’s Renown for your Billing, Pricing, and Support building.

    Not that one: A,D is right. In the game your Billing, Pricing, and Support building would lose a little Renown, and this question would come back later.

    Written from aws.amazon.com/premiumsupport/pricing/

  3. Which of the following AWS Support plans includes designated Domain Specialist Engineers for a company's applications?

    Right. In the game that’s Renown for your Billing, Pricing, and Support building.

    Not that one: D is right. In the game your Billing, Pricing, and Support building would lose a little Renown, and this question would come back later.

    Written from docs.aws.amazon.com/awssupport/latest/user/aws-support-plans.html